Beginning Monday, March 16th, all Splash user accounts will require multi-factor authentication (MFA). When logging in, an MFA code will be sent to your email address; this code must be entered into our system in order to successfully login.
Multi-factor authentication (MFA) strengthens security by requiring users to provide two or more forms of verification—such as a password and a code from a phone—before accessing an account. This extra layer of data protection makes it much harder for hackers to gain access, even if a password is stolen or guessed. By requiring this randomly generated code, along with a strong password, MFA significantly reduces the risk of unauthorized access to sensitive personal and health information.
The email will come from no-reply@researchstudytrial.com. Check your Junk/Spam folder in case it ends up there, then add it to your safe contacts list.
Reach out and we'd be happy to help you gain access to your account.